What is AI for IT
AutomationEdge AI for IT helps automate most IT issues in areas like end-user support, networking, data center, security, and application support. AI bot can assist support staff with automatic resolution of remaining IT tickets.
AutomationEdge AI understands the language of IT with the help of its Natural Language Understanding (NLU) and Machine Learning (ML) capabilities.
The Powerful pre-built AI Assistant automates service fulfillment and does end to end automation with an autonomic resolution of the IT tickets, quicker than anyone else.
What is AI for IT
AutomationEdge AI for IT helps automate most IT issues in areas like end-user support, networking, data center, security, and application support. AI bot can assist support staff with automatic resolution of remaining IT tickets.
AutomationEdge AI understands the language of IT with the help of its Natural Language Understanding (NLU) and Machine Learning (ML) capabilities.
The Powerful pre-built AI Assistant automates service fulfillment and does end to end automation with an autonomic resolution of the IT tickets, quicker than anyone else.
IT Team has a lot to
Juggle
IT Team has a lot to
Juggle
IT Ticket
Auto-assignment
IT Ticket
Auto-resolution
NLU with Pre-build IT issue knowledge
End-To-End Automation
AI Powered knowledge Search
Why Create Silos
of Automation?
of Automation?
Single AI-powered integrated end-to-end automation tool for all of IT
Why Create Silos
of Automation?
of Automation?
Single AI-powered integrated end-to-end automation tool for all of IT
How does IT support looks without Automation
Avg. Ticket per employee per month
Avg. wait time to look at the ticket
Avg. wait time to resolve the issue
30% – 50%
Of IT Support cost can be saved with AI for IT
How does IT support looks without Automation
Avg. Ticket per employee per month
Avg. wait time to look at the ticket
Avg. wait time to resolve the issue
30% – 50%
Of IT Support cost can be saved with AI for IT
Automate different areas of IT
Automate different areas of IT
End user Support
Data Center
Network
Security Operations
Scheduled Activities
Application Support
End user Support
Data Center
Network
Security Operations
Scheduled Activities
Application Support
On-Demand IT
No More Tickets
No more Queues
No More Wait Time
On-Demand IT
No More Tickets
No more Queues
No More Wait Time
Customer benefiting from autonomous resolution of IT tickets by AutomationEdge
Customer benefiting from autonomous resolution of IT tickets by AutomationEdge
Banking Case Study IT Process Automation
Banking Case Study IT Process Automation
Recognized by Gartner on Multiple Fronts of IT
Recognized in Gartner Market Guide for IT Process Automation report.
Recognized as ‘Niche Player’ for ITPA capabilities in Gartner Magic Quadrant for RPA software 2019.
Gartner has quoted AutomationEdge as viable choice for its SaaS based model.
Gartner highlighted AutomationEdge bot store with 400+ pre-built bots.
Recognized by Gartner on Multiple Fronts of IT
Recognized in Gartner Market Guide for IT Process Automation report.
Recognized as ‘Niche Player’ for ITPA capabilities in Gartner Magic Quadrant for RPA software 2019.
Gartner has quoted AutomationEdge as viable choice for its SaaS based model.
Gartner highlighted AutomationEdge bot store with 400+ pre-built bots.
Trusted Globally by Companies Such as Yours
Premier IT Global Services
AutomationEdge’s IT Automation has helped us in growing our business significantly with embedded automation in our solution.
We are really happy with AutomationEdge and we are planning to scale automation in other functions beyond IT like HR,F&A etc.
It has helped reduce the SLA cost of multiple KPI’s from USD 70K to Zero."
Mashreq Bank
AutomationEdge was our clear choice. It handles 10,000+
tickets every month with best accuracy. We have already automated 100+ IT use cases and plan to scale more in next few months.
It has helped us improve turnaround time (TAT) by 90% and
has automated around 45 % of our service desk tickets.”
Smart Dubai Government
We plan to take AutomationEdge to other functions internally.
We have achieved 99% accuracy, 50% reduction in tickets and
24X7 service availability."
Cadence Design Systems
We have deployed AutomationEdge in many other areas apart from IT operations such as InfoSecurity, ticket categorization and access management.
We have achieved 99% accuracy and reduction in turn-around-time for ticket resolution by 70%."
Trusted Globally by Companies Such as Yours
Premier IT Global Services
AutomationEdge’s IT Automation has helped us in growing our business significantly with embedded automation in our solution.
We are really happy with AutomationEdge and we are planning to scale automation in other functions beyond IT like HR,F&A etc.
It has helped reduce the SLA cost of multiple KPI’s from USD 70K to Zero."
Mashreq Bank
AutomationEdge was our clear choice. It handles 10,000+
tickets every month with best accuracy. We have already automated 100+ IT use cases and plan to scale more in next few months.
It has helped us improve turnaround time (TAT) by 90% and
has automated around 45 % of our service desk tickets.”
Smart Dubai Government
We plan to take AutomationEdge to other functions internally.
We have achieved 99% accuracy, 50% reduction in tickets and
24X7 service availability."
Cadence Design Systems
We have deployed AutomationEdge in many other areas apart from IT operations such as InfoSecurity, ticket categorization and access management.
We have achieved 99% accuracy and reduction in turn-around-time for ticket resolution by 70%."
